Service Desk Knowledge Base Examples

Jira service desk and or confluence knowledge base examples madelinebarr may 01 2018 hi everyone we are going to be creating a confluence kb and integrate it with our jira sd.

Service desk knowledge base examples.

Use these 10 stellar knowledge base examples for inspiration. A knowledge base is arguably one of the most important tools that your organization s it service desk needs. Project admins can set up a knowledge base so your team can write and share helpful articles such as how tos faqs and support questions and let customers self serve instead of raising a request. A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting.

26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples. A knowledge base is one of the best self service tools you can provide for your customers. When you click on this link you re shown a screen that explains how to create an advanced search query using confluence search syntax including wildcards for more precise knowledge base search queries. When you link a confluence knowledge base to your service desk a search help link appears below the search field.

Email phone or skype. Every knowledge base you see uses one of our dozens of helpjuice themes. Without a knowledge base your organization runs the risk of inconsistent support lengthy telephone calls and unhappy customers to name but a few of the associated issues. Live customer support examples of knowledgebase manager pro.

Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials. These resources address a wide range of tech questions and concerns allowing. Live help desk examples and helpdesk example knowledge base examples knowledgebase example.